STORE POLICY
CUSTOMER CARE
​If you wish to return your item you must contact us in the first instance and return it within 14 days of receiving your item. The must be unused, undamaged and in original packaging. Once tags have been detached from jewellery we will not accept returns. We advise to obtain proof of postage from your post office. Pierced items are excluded due to hygiene reasons, unless faulty. Rose Gold and Yellow gold items are non refundable as they are made to your custom size. Custom made items are also non returnable. Postage is non-refundable and buyer is liable for return postage cost.
ERRORS ON OUR PART
Occasionally errors are made with the pricing of our pieces. We try to keep these to a minimum, but in the event of a product being incorrectly priced by us, we reserve the right to cancel this order at any point, even after the goods have been paid for.
PRIVACY POLICY
Information I Collect
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
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as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
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when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
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if necessary to comply with a legal obligation
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as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance. I use your information as necessary to comply with my obligations.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
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Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
We do not transfer personal information outside of the EU
Your Rights​
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
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Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
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Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
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Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
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Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Amelia May Jewellery, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Amelia-mays@hotmail.co.uk Alternately, you may mail me at:
​Amelia May
50 Clifford Bridge
CV32DZ
UK
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
